Effective Date: April 4 2026

Cycle House Bikes ("we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us through our website, forms, payments, bookings, waivers, and communications.

This Privacy Policy explains what information we collect, how we use it, how we share it, how we protect it, and the choices you have regarding your information.

Information We Collect

We may collect personal information that you voluntarily provide to us when you:

contact us through the website

request bike service or repairs

submit a rental inquiry

complete a booking form

sign a digital waiver

make a purchase or payment

request information

subscribe to emails or text messages

respond to a review request

communicate with us by phone, email, or text

This information may include:

name

email address

phone number

billing address

mailing address

appointment details

rental details

service or repair details

waiver information

payment and transaction details

communication preferences

any other information you choose to provide

We may also automatically collect certain information when you visit our website, including:

IP address

browser type

device type

operating system

pages viewed

time spent on the site

referring website or source

website activity collected through cookies, pixels, analytics tools, and similar technologies

How We Use Your Information

We may use the information we collect to:

respond to your questions and requests

schedule and manage service appointments, rentals, and bookings

process digital waivers

process payments and transactions

send confirmations, reminders, receipts, and service updates

send follow-up communications and review requests

improve our website, services, and customer experience

measure website traffic and advertising performance

send promotional emails or text messages where permitted by law

maintain business records, security, and legal compliance

Payments

If you make a payment through our website or a connected payment platform, your payment information may be processed by a third-party payment processor. We do not store full payment card numbers on our own website unless specifically stated.

We may retain transaction details and related customer information for customer service, bookkeeping, fraud prevention, and business operations.

Forms, Bookings, Waivers, and CRM Automations

Forms

Our website may use forms, booking tools, waiver forms, customer management systems, and automations, including GoHighLevel and related service providers, to collect, store, and manage customer information.

When you submit a form, request service, sign a waiver, make a booking, or communicate with us, your information may be stored in our CRM and used to send:

confirmations

reminders

service updates

follow-ups

review requests

limited marketing communications where permitted by law

Email Communications

If you provide your email address, we may send you:

replies to your inquiries

appointment or booking confirmations

receipts and service updates

waiver-related communications

review requests

occasional promotional messages

You may unsubscribe from promotional emails at any time by clicking the unsubscribe link in the email or by contacting us directly.

Text Messaging and SMS

If you provide your mobile number, you agree to receive text messages from Cycle House Bikes related to your inquiry, booking, service, rental, appointment reminders, follow-ups, review requests, and, where permitted by law, promotional offers.

Message frequency may vary. Message and data rates may apply.

You may opt out of marketing text messages at any time by replying STOP. Even if you opt out of marketing messages, we may still send service-related or transactional messages necessary to complete an active service, booking, rental, or purchase.

Cookies, Pixels, and Tracking Technologies

Our website may use cookies, pixels, tags, and similar technologies to:

keep the website functioning properly

remember user preferences

understand visitor behavior

improve website performance

measure advertising results

support remarketing and related advertising efforts

You can usually control cookies through your browser settings. Please note that disabling cookies may affect the functionality of certain parts of the website.

Google Analytics

We may use Google Analytics to better understand how visitors use our website and to improve website performance and user experience.

Meta Pixel and Advertising Tools

We may use Meta Pixel and similar advertising tools to understand actions taken on our website, measure ad performance, build audiences, and improve future advertising campaigns.

How We Share Information

We do not sell your personal information for money.

We may share your information with trusted third-party service providers that help us operate our website and business, including providers for:

website hosting

CRM and automation tools

forms and bookings

digital waivers

payment processing

email and SMS communications

analytics

advertising and remarketing

review request and reputation management tools

We may also disclose your information:

when required by law

to respond to legal process or government requests

to protect our rights, property, or safety

to prevent fraud, abuse, or security issues

in connection with a sale, merger, or transfer of business assets

Because our website may use analytics and advertising technologies such as Google Analytics and Meta Pixel, some data sharing may be considered “sharing” under California law for cross-context behavioral advertising.

Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including customer service, bookings, service fulfillment, payment records, follow-up communications, business operations, fraud prevention, and legal or accounting compliance.

Data Security

We use reasonable administrative, technical, and physical safeguards to help protect your personal information. However, no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

Your Choices

You may choose not to provide certain personal information, but doing so may limit your ability to use some website features or complete certain bookings, waivers, service requests, or transactions.

You may:

unsubscribe from promotional emails

opt out of marketing text messages by replying STOP

contact us to update or correct your information

manage cookies through your browser settings

Do Not Track

Some browsers offer a “Do Not Track” setting. At this time, our website may not respond to all Do Not Track browser signals in a uniform way.

Third-Party Tracking Disclosure

Third-party services, such as analytics, advertising, payment, booking, communications, and CRM providers, may collect information through our website over time and, in some cases, across different websites or services, subject to their own privacy policies.

California Privacy Notice

This section applies to California residents.

We collect personal information directly from you, automatically through your use of our website, and from the service providers we use to operate our business.

Depending on how you interact with us, we may collect the following categories of personal information:

identifiers, such as name, email address, phone number, mailing address, billing address, and IP address, customer records information, such as booking details, service history, and transaction information, commercial information, such as purchases, rental inquiries, bookings, and services requested, internet or network activity information, such as website browsing activity and interactions with our site, communications information, such as emails, texts, voicemails, and customer service messages, waiver, appointment, and customer service information.

We collect and use this information for the business and commercial purposes described in this Privacy Policy, including service fulfillment, scheduling, payments, communications, review requests, analytics, advertising, security, recordkeeping, and compliance.

We do not sell personal information for money. However, if California law applies to our business, some use of advertising and analytics technologies may be considered “sharing” for cross-context behavioral advertising.

If applicable under California law, California residents may have the right to request:

access to personal information we have collected about them

deletion of personal information, subject to legal exceptions

correction of inaccurate personal information

information about the categories of personal information collected, disclosed, sold, or shared

to opt out of the sale or sharing of personal information, if applicable

to limit the use of sensitive personal information, if applicable.

We will not discriminate against you for exercising any privacy rights available to you under applicable law.

To make a privacy request, please contact us at:

Cycle House Bikes
[email protected]

We may need to verify your identity before processing certain requests.

Notice at Collection

We may collect personal information including identifiers, contact information, booking details, waiver information, payment-related details, transaction records, internet activity, and customer communications. We collect this information for scheduling, service fulfillment, payment processing, communications, review requests, analytics, marketing, security, and business operations. We retain personal information only for as long as reasonably necessary for those purposes or as otherwise required by law.

Children’s Privacy

Our website is not intended for children under 13, and we do not knowingly collect personal information directly from children under 13 through the website.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated Effective Date. Your continued use of the website after changes are posted means you accept the revised policy.

Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us:

Cycle House Bikes
[email protected]

Cycle House Bikes